Help and Documentation:
We use a great product called Help & Manual. Check out all the cool and useful features on their web site for creating application documentation. www.helpandmanual.com
Bug Tracking and Project Management:
OnTime 11 handles all our needs and more. http://www.axosoft.com/
Windows Controls:
All the advanced controls we use are from Dev Express. The best full suite out there. http://www.devexpress.com/
Code Developement:
Microsoft Visual 2010 C#
Database:
SQL 2008 and CE 4